A: Spectra Merchandising Intl. does not sell directly to the general public. We sell to retailers, wholesalers, and distributors.

A: All products distributed by Spectra have a 90 day warranty from the original date of purchase. For information on our warranty please visit:http://www.spectraintl.com/warranty.htm.

A: At Spectra we pride ourselves on having 100% US-based customer service. If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it. Often we can solve the problem over the phone. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM - 4:45PM Central Time or email This email address is being protected from spambots. You need JavaScript enabled to view it..

A: Spectra Merchandising does not sell directly to the public. If you are seeking a refund you must handle through the place of purchase.

A: You can download a copy of your owners manual any time from our site at: http://www.spectraintl.com/owners_manuals.html. If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it. Often we can solve the problem over the phone. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM - 4:45PM Central Time or email This email address is being protected from spambots. You need JavaScript enabled to view it..

A: If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it. Often we can solve the problem over the phone. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM - 4:45PM Central Time or email This email address is being protected from spambots. You need JavaScript enabled to view it..

A: Spectra is committed to environmentally responsible business practices. For general recycling information and to find out more on how to recycle your product, please visit: http://www.spectraintl.com/green.htm.

A: California's Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels. For more information go to www.P65Warnings.ca.gov.

Wireless Charging, also known as Inductive Charging, is the convenient way to charge your compatible mobile device without having to plug in a cable. It requires a transmitter coil which is the “charger” that’s connected directly to a power source, and a receiver coil. The receiver coil is either built into a case attached to your mobile device or built into the phone itself. When the compatible mobile device containing a receiver coil is placed on top of a wireless charging pad, the mobile device will begin charging automatically.

When the device containing the receiver coil is placed on top of the transmitter coil, it creates a magnetic field between the 2 coils. This magnetic field allows the electrons trapped inside the receiver coil to flow and create the electricity needed to charge the battery in your device.

Many of the new Android and iOS phones feature wireless charging, so look for the Qi logo on packaging or the manufacturer’s specifications to check compatibility.

Qi (pronounced ‘chee’) is the most popular wireless charging standard available and involves the wireless charging standard owned by The Wireless Power Consortium, and backed by more than 200 leading companies including Apple, Samsung and others. The goal of The Wireless Power Consortium is to deliver wireless charging easily and safely, while ensuring compatibility across all devices that bear the Qi logo. More information on Qi charging is available at: https://www.wirelesspowerconsortium.com/ or http://www.qiwireless.com/

Many of the popular Android and iOS phones feature Qi wireless charging.

• Apple Compatibility:
  
Any iPhone released in October 2017 or later including: iPhone 12/ iPhone 12 Pro (Max)/ iPhone 12 mini, iPhone 11/ 11 Pro/ 11 Pro Max, iPhone X, Xs, Xs Max and Xr, iPhone 8 and 8 +
• Android Compatibility:
  
Samsung Galaxy S20/ S20+/ S20 Ultra, S10, S9, S9 +, S8, S8 +, S8 Active, S7, S7 Edge, S8 Active, S6, S6 Edge, S6 Edge +, S6 Active Samsung Galaxy Note 20/ 5G/ Ultra 5G, 9 and Note 8 LG G6, LGV30 Moto Z Sony Xperia XZ2 Nokia 8 Sirocco, Google Pixel 4/ 5/ Pixel 5 XL

For a complete list of Qi compatible models, please visit: https://qi-wireless-charging.net/qi-enabled-phones/

A: Most of our radios have a separate FM antenna. Be sure to fully extend the antenna for best reception. FM antennas come in two forms, a telescopic metal type or a FM wire type; your unit should have one or the other. To extend the wire types simply untie the bundled wire on the back of the unit. If your unit does not have a separate FM antenna, the best FM reception can be achieved by making sure the AC cord is extended.

To improve AM reception it is often necessary to move the radio to a different location since most of our units have the AM antenna built into the unit. As a general rule keeping your radio away from other electrical appliances such as cell phones, televisions and lamps will help achieve the best reception possible.

A: The backup battery only saves the time internally. Once the AC cord is plugged back in the proper time will display. All radio and display functions are not available once the AC cord is disconnected.

A: Resetting the unit by disconnecting from the AC power source and removing all batteries from the battery compartment may clear this problem; please be aware that all preset information such as time, alarm setting and station presets will be lost.

A: Only dock Apple digital music players onto the docking connector. The docking connector is not designed to work with any other music player. Trying to dock any other player may damage the player or dock.

A: Non-Apple music players can be connected to the dock by using the aux-in only. Connect one end of the 1/8” phone plug to the aux-in port on the dock and the other end to the headphone out jack on your player. Please note that the function buttons on the dock will not be able to control song selections. All of these functions must be accessed from the player.

A: We do not supply a bracket for every iPod model with our docks. Every Apple iPod includes the exact universal docking bracket made for your iPod. This bracket can be used on our docks in most cases. If this bracket was not supplied with your dock, please contact Apple for a replacement.

A: Some of our older models charge the iPod at a voltage higher than 5V. The iPod that you have uses a 5 volt charging system. Your iPod will play but will not charge. This means that the battery in your iPod will be used to power your iPod and eventually will need to be recharged from your computer or wall jack. You have two options. You can purchase a converter that will allow your unit to work on the dock or you can return the product to the place of purchase and purchase a model that is compatible with your iPod. Power converters can be purchased from the Apple store:http://store.apple.com/us/product/TV683ZM/A?mco=MTY3MTE4ODg.

Please note that this converter will only fit standard sized docking openings. Be sure to visually inspect the shape of both the dock opening and the mating converter bottom.

A: On each of our packages you will see a legend listing all of the compatible iPods that work with our docks. Pay special attention to the generation of the iPod listed. For help on identifying which iPod you have please visit the following Apple website: http://support.apple.com/kb/HT1353.

A: Remove your iPod from the dock and use the reset button to reset. Many of our docks include a reset button that reboots the dock to the original factory settings. Please be aware that this reset can erase your radio presets and time. The location of the reset button is different on every dock. Please refer to the instruction manual to locate it. It is usually a small hole near the back or bottom of the unit and is accessible using a paperclip. In case your Apple player also appears locked up, please reset it to bring it back to normal conditions.

A: It is very important to keep the connector on top of the dock free of any debris. Likewise it is important to keep debris from the connector on the bottom of your iPod. The connections on these two connectors are very small, and debris in the connector can cause damage to both the dock and your iPod. We are not responsible for damages to either if foreign matter is in the connector area.

A: iTunes songs are encoded in AAC format. These will not work on our players. Please use songs encoded in MP3 format.

A: JENSEN® players can only accept DRM free files. We suggest you access sites that offer DRM free MP3 files. Please contact these sites before purchasing music to make sure the files are .MP3 format. We have no affiliation with any of these sites.

A: Some sites offer their MP3 songs in a .zip format. This saves downloading time. Before transferring the song to your player you must first unzip the song. Once unzipped you can transfer the song to your player. For additional file support please contact the service from which you purchased the songs.

A: To correct this problem format your player. Please note that all data on the player will be erased. To format the player on a Windows machine plug in your player. Once detected, open “my computer” and right click on removable disk (the one that is your player). Choose format and make sure file system is listed as FAT32 and then click start.

A: We do not offer any software that rips music. However, the following two websites can help walk you through the process.

For Windows users:
http://www.microsoft.com/windows/windowsmedia/player/11/music.aspx
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/howto/mp11/rip.aspx

For Mac users:
http://www.mireth.com/artsaud/about-mp3-mac.html

A: Replace the battery with a brand new one. Often electronics can do some strange things when the power runs low.

A: Several things can cause this problem. First you should try to use a different USB port. The ports on the back of the computer are recommended since the front ports sometimes do not have as much voltage. If this does not work, your anti-virus or firewall may be preventing detection. Try to disable them and then plug in the player. Lastly, the chipset in the player may not be compatible with a piece of hardware or software on your computer.

A: The files loaded on to the player must be MP3 or DRM free WMA formats. Files such as mpeg4, acc, ogg, mpeg, etc. will not work on our players.

A: Before transferring your video files to your player they must first be converted using the included software. Video file formats such as AVI, MPEG and WMV will not play natively on our players.

A: JENSEN® players that use internal batteries are not user serviceable. To have your unit serviced please contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM - 4:45PM Central Time or email This email address is being protected from spambots. You need JavaScript enabled to view it..

A: Sometimes the file system can get corrupted for reasons such as an electrostatic discharge or strong magnetic interference. Typically a full format of the player will correct this problem. Simply format it like you would format any removable USB drive. Please note that all information on the player will be lost.

A: Try replacing the batteries with new ones. When batteries get weak players can shut off even though they play a song or two.

A: First check to make sure the CD player is CD-R/RW compatible as not all players are designed to read these discs. Next, check that the CD you burned was formatted in a standard home audio format and not MP3. Players that can read MP3 files will be clearly labeled on the packaging. If the CD is made in this format and plays in other players, it is possible that the recordable disc cannot be recognized by the player. Please try a different brand of CD.

A: Be sure that the disc is in properly with the printed side up and shiny side down. Be sure that the disc is clean and free from scratches.

To ensure the best sound and the least amount of wear on your records, it’s essential that they are kept clean. Make sure your records, especially older ones are sufficiently cleaned prior to playing them.

Thoroughly clean dust off the stylus and record regularly.

• Use a soft brush to clean the stylus. Brush from the base to the tip.
• For records with only light amounts of dust, we recommend brushing them off with a carbon fiber brush or velvet pad before playing them. Use a good quality record cleaner and brush set to keep your records clean. Carbon fiber brushes, velvet pads and record cleaning kits are available online or in local record stores.
• Using a mild dish soap and warm water for washing your records will also help remove excess dirt and dust that builds up over the years. Use a microfiber cloth when washing and wiping off any excess water from the record once they have been cleaned

NOTE: Remember, the best cleaning in the world only removes surface dust and dirt. Some records will have scratches and groove wear. No amount of cleaning will fix this. So after cleaning, some records may sound “perfect” and others may not.

The external speaker connections (spring loaded type or RCA jacks) are not intended to be connected to the Aux-in of another stereo unit. The external speaker connections are only designed to be connected to speakers. If you connect them to the Aux-in of another device you may damage one or both units and void all warranties.

The Line Outputs allow you to connect the turntable to and external Hi-Fi / AMPLIFIER system. The Line Outputs of the turntable must only be connected to the Auxiliary Inputs (RCA Jacks or 3.5mm stereo jack) on your Hi-Fi/Amplifier system.