Q: I purchased songs from iTunes but none of them seem to work on my JENSEN® MP3 player.
A: iTunes songs are encoded in AAC format. These will not work on our players. Please use songs encoded in MP3 format.
Q: Where can I buy songs that will work on my JENSEN® MP3 player?
A: JENSEN® players can only accept DRM free files. We suggest you access sites that offer DRM free MP3 files. Please contact these sites before purchasing music to make sure the files are .MP3 format. We have no affiliation with any of these sites.
Q: I purchased MP3 songs from a site. I uploaded them to my JENSEN® MP3 player. I can see the title on the player but the song will not play.
A: Some sites offer their MP3 songs in a .zip format. This saves downloading time. Before transferring the song to your player you must first unzip the song. Once unzipped you can transfer the song to your player. For additional file support please contact the service from which you purchased the songs.
Q: I am getting a “format error” or “disk error” on my JENSEN® MP3 player.
A: To correct this problem format your player. Please note that all data on the player will be erased. To format the player on a Windows machine plug in your player. Once detected, open “my computer” and right click on removable disk (the one that is your player). Choose format and make sure file system is listed as FAT32 and then click start.
Q: I purchased a JENSEN® MP3 player but do not have much computer experience, how do I rip music from a CD to my player.
A: We do not offer any software that rips music. However, the following two websites can help walk you through the process.
For Windows users:
For Mac users:
Q: My MP3 player is acting very strange. It is turning off after playing only a few minutes and sometimes skips songs.
A: Replace the battery with a brand new one. Often electronics can do some strange things when the power runs low.
Q: I plugged my JENSEN® MP3 player into the computer but it does not get recognized.
A: Several things can cause this problem. First you should try to use a different USB port. The ports on the back of the computer are recommended since the front ports sometimes do not have as much voltage.
If this does not work, your anti-virus or firewall may be preventing detection. Try to disable them and then plug in the player. Lastly, the chipset in the player may not be compatible with a piece of hardware or software on your computer.
Q: I put several songs onto my JENSEN® MP3 player and can see them on the player when attached to my computer. However, when I disconnect my player from the computer and try to play the songs from the player, the displays says “No File”. Where are they?
A: The files loaded on to the player must be MP3 or DRM free WMA formats. Files such as mpeg4, acc, ogg, mpeg, etc. will not work on our players.
Q: I have copied a video file onto my player, and I can see through my computer that it successfully transferred to the player. However, the player will not play it.
A: Before transferring your video files to your player they must first be converted using the included software. Video file formats such as AVI, MPEG and WMV will not play natively on our players.
Q: The play time on my player has recently decreased greatly even though I gave it a full charge. How do I change the battery?
Q: My player is acting strange and will not accept MP3 files I am trying to load onto it.
A: Sometimes the file system can get corrupted for reasons such as an electrostatic discharge or strong magnetic interference. Typically a full format of the player will correct this problem. Simply format it like you would format any removable USB drive. Please note that all information on the player will be lost.